Customer Help Center

    To inquire about an existing order: 

    Fill out the form below to contact us and get your answers. This is the best and fastest way to get response from We can provide you with your shipping status, product assistance, or any other inquiry with 2inks. 


    Contact Us

    Contact Information

    * Required Fields


    For all other inquiries:



    Contact customer service at 818-275-4657

    BY FAX:
    (818) 579-9089

    BY MAIL:
    Attn: Customer Service
    3835 Calle Joaquin
    Calabasas, CA 91302



Order Status

I did not get an order confirmation. Did my order go through?

You either did not click the "Place Order" button upon check out or typed in the wrong email address during the checkout process. Please double-check your information.

When will my order be processed?

After purchase, your order will be processed within 24 hours during business days. Orders will be shipped out within 24 hours during business days.

When will my order ship?

Your order will be shipped immediately upon confirmation of billing information and cleared payment (usually within 1 to 2 business days).

*Orders made after 12:00 PM Pacific Standard Time (PST) will be processed the next business day.

Has my order shipped? How do I track my order?

Please check your order status by going to our Order Tracking Page and type in your 6 digit order number that you received in your confirmation email. If you do not see any information at the UPS tracking site, then your order has not been shipped, but is being processed. You will receive tracking information once your order has been shipped out.

How do I cancel my order/item?

If you like to cancel your order before it is shipped please email and make sure to include your order number in the email. You can also

I did not cancel my order before it was processed, can I receive a refund on my shipping fees? does not issue refunds on shipping fees as these fees are paid to our shipping carriers.

How do I return my product?

In order to return products please see return policy. 

Out of Stock Products:

In an event we are out of stock on a product ordered, we will hold the order until we can restock the products, in most cases we will send an email notifying the customer that the product is out of stock and will be shipped once it becomes available. 

Pricing and Billing

What are my payment choices?



American Express


International Credit Card



Refund Policy

* To view details on our shipping policy please click "Refund Policy"


Payment Methods

Accepts the following payments:

• Visa

• MasterCard

• American Express

• Discover

• Debit Cards with Visa or MasterCard logos

• Personal Checks

• Money Orders

• PayPal

• Google checkout